MONTFORT CARE

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

 

  1. INTRODUCTION

This document sets out the terms and conditions (‘Conditions’) for the use of this website and the purchase of products listed in it.

Please read the Conditions and our Privacy Policy (http://www.montfortcare.org.sg/personal-data-protection-policy/) before using this website.

When you use this website or place an order on it, you are bound by these Conditions and our Data Protection Policies. If you do not agree with the Conditions and with the Privacy Policy, please do not use this website.

These Conditions may be modified from time to time. The current Conditions shall be binding on you when you use and/or purchase on our website. Any use of the website after such Conditions have been modified shall constitute your consent to such Conditions.

If you have any query regarding the Conditions or the Privacy Policy, please email to us at dpo@montfortcare.org.sg.

 

  1. OUR DETAILS

Sale of goods through this website is carried out under the name MONTFORT CARE. We are a charity and an Institution of Public Character in Singapore. Our address is 624 Upper Bukit Timah Road Singapore 678212. Our telephone number is 6446 0300. Our Unique Entity Number is 200814118E.

GRIEF MATTERS is a movement by MONTFORT CARE to rally the community to recognise grief and offer bereavement support. We aim to promote bereaved-friendly practices in the community, workplaces and schools, in addition to offer personalised care to the bereaved.

 

  1. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you transact with us via this website, you agree to the processing of the information and details. The information and details which you provide are true.

 

  1. USE OF OUR WEBSITE

When you use this website and place orders, you agree to:

  1. Use this website responsibly to make enquiries and legally valid orders;
  2. Not to make any false or fraudulent orders. We shall cancel such order and inform the competent authorities;
  3. Provide us with your contact details truthfully. You also agree that we may use this information to contact you in the context of your order if necessary (refer to our Privacy Policy).

If you do not provide us with all the required information, you cannot place your order.

 

  1. SERVICE AVAILABILITY

Delivery service for the products offered on this website is available in Singapore and other countries as stipulated in the website.

 

  1. TECHNICAL MEANS TO CORRECT ERRORS

This website offers details of all the products you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you should immediately email us at griefmatters@montfortcare.org.sg stating the order number, date and time of order to correct the error.

 

  1. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. If there are difficulties to deliver the products or there are no more products left in stock, we will contact you with information for the substitute books. If you do not wish to order the substitute products, we will reimburse any amount that you have paid.

 

  1. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time, to remove and/or modify any material or content in the website. We endeavour to process all orders; however, there may be circumstances that cause us to refuse to process an order after having sent the Order Acknowledgement. We reserve the right to do so.

We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Acknowledgement.

 

  1. DELIVERY

Notwithstanding Clauses 7 and 8, we will fulfil the order consisting of the product(s) listed in each Order Acknowledgement and deliver to the address you have indicated. For delivery in Singapore, you will receive the product(s) within 5 working days from the date of the Order Acknowledgement. For delivery to other countries, it will be within 14 working days subject to the postal rules in your country.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make deliveries on weekends or public holidays.

For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order “delivered” as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

 

  1. INABILITY TO DELIVER

We will call you if there is no one available to receive the products at the address you indicated during the order. We will attempt again based on your advice via the telephone conversation. If you are not available to receive at our second delivery attempt, you will self-collect from our office. Please email us at the email address stated in Clause 6.

 

  1. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

The products shall be under your responsibility from the moment of delivery to you (or a third party nominated by you) as outlined in Clause 9 above.

You shall take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 9 above), whichever is the later.

 

  1. PRICE AND PAYMENT

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Order Acknowledgement) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

The prices on the website exclude delivery charges, which are added to the total price. Goods and services tax (GST) is inapplicable.

Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an Order Acknowledgement.

Once you have selected all products that you wish to buy, they will be added to your basket. You must follow the steps of the purchase process, indicating or verifying the information requested before making payment. You may use Paypal for the payment.

The charge on your card will be made at the time you submit the Order. In so doing, you are confirming that you are the legal owner of the credit card and/or is authorised to use the credit card to transact with us.

To minimise the risk of non-authorised access, your credit card details will be encrypted.

Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Order with you.

 

  1. GOODS AND SERVICES TAX

Our business is not GST-registered. Purchases in this website are not subjected to GST.

 

  1. EXCHANGE/RETURN POLICY

14.1 Contractual right of withdrawal

You shall not terminate the Order when the products are already being delivered to you.

We grant you a period of 3 working days from the date you physically receive the products to return/exchange the products. You shall email us at griefmatters@montfortcare.org.sg stating the order number, date and time of order and reasons for the return/exchange. We will inform you of the address to return the book. You shall bear the direct cost of returning the products to us.

When you return the products within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for the products.

 

14.2 Return of defective products

We will examine the returned product.  If a defect or damage is confirmed on the returned product, we will give you a same new product as a replacement. We will not bill the delivery charge for the replacement product

 

  1. INTELLECTUAL PROPERTY

The copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to MONTFORT CARE.

 

  1. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You shall not make unauthorised and irresponsible use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material.

You shall not attempt to make unauthorised access to this website, the server on which the site is hosted or any server, computer or database related to our website. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service.

We will report any failure to comply with this clause to the competent authorities and we will co-operate with them to determine the identity of the attacker. The use this website shall be suspended immediately.

shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects you.

 

  1. LINKS FROM OUR WEBSITE

Our website may contains links to other websites and/or third-party materials. These links are for informational purposes and we have no control over the content of the websites or materials. We assume any liability arising from your use of them.

 

  1. WRITTEN COMMUNICATION

We will communicate to you via the email address which you provided us or we will provide you information by posting alerts on this website. In placing the order, you agree to use this electronic means of communication and accept that all notifications, information and other communication that we send you electronically.

 

  1. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the product purchase contracts through said website shall be governed by Singapore law.

Any dispute that arises or is related to the use of the website or said Conditions shall be subject to the non-exclusive jurisdiction of the Singapore courts.

If making an Order as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognised in any applicable legislation in this area.

 

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